Summary: The WD My Passport for Mac is not showing up in Finder nor in Disk Utility? WD external hard drives won't work on Mac? Follow the tutorial in this article to fix the issue and recover data from not showing up/not working WD HDD without data loss.
West Digital external hard drives, such as WD My Passport for Mac, WD Elements Portable, or WD Easystore, are trusted by a large number of users to store the massive amounts of photos, videos, and music files, etc. What's more, they are widely known thanks to their auto backup, password protection, and high reliability compared with other external HDD.
Mac Data Recovery Especially for Mac users to recover deleted documents and multimedia files Here, you will be able, to take a look at ways to resolve external hard drive not showing up issues and I have a problem with my WD my passport external hard drive. When i plug in the device, my.
However, everything has flaws. At times, the WD My Passport drive won't show up when you connect it to your Mac computer, the WD My Passport is greyed out in Disk Utility, or WD external hard drive light is on but not work. Even worth, it may become unreadable on Mac computer. In either way, your important data on this drive will become inaccessible.
If the WD My Passport drive is not showing up in Finder, Disk Utility or on the desktop after connecting to your Mac, how to find it and make it work? If your WD My Passport isn't showing files, how to access data? You'll get answers here.
- Table of contents
- 1. Why isn't My Passport drive showing up on Mac?
- 2. Troubleshoot WD My Passport drive not showing up on Mac issue
- 3. How to fix My Passport for Mac not showing up on Mac issue?
- 4. What to do if My Passport drive is not recognized?
- 5. Bonus tips
Why isn't My Passport drive showing up on Mac?
Sometimes, an external hard drive not showing up in Disk Utility/Finder on Mac is just because the USB cable or the USB port on your Mac is bad. In addition, the following reasons may also lead to WD external hard drive not showing up or not working.
- Recent macOS update issue
- System failure
- Virus infection
- Motherboard issue
- WD My Passport drive damage or corruption
Troubleshoot WD My Passport drive not showing up on Mac issue
As mentioned above, malfunctioned USB port or Mac computer, the broken USB cable and some hardware problems can also make WD My Passport not showing up on Mac. You can do some basic checks to troubleshoot whether this issue is resulted from those factors.
1. Safely remove the WD My Passport external hard drive and reconnect it to the USB port. Try quickly plug and slowly plug, sometimes it just works for no reason.
2. Check whether the USB cable or USB port is bad by connecting other external hard drives to this USB port or cable and see if that makes a difference.
3. Reboot your Mac computer to see if your WD My Passport external hard drive is not showing up in Disk Utility/Finder or not.
4. Connect the WD My Passport external hard drive to another Mac computer or Windows PC, which will find out if it is the incompatible file system of the drive that makes this WD My Passport external hard drive undetectable.
How to fix My Passport for Mac not showing up on Mac issue?
If the WD My Passport external hard drive for Mac still does not work or not show up in Finder/Disk Utility after the basic checks, go ahead to try out the solutions as below to make it show up on Mac.
Solution 1: Check Finder Preferences
If your WD My Passport external hard drive is not showing up in Finder and desktop, it's possible that the configuration of the Finder Preferences is stopping your WD My Passport drive showing up. In other words, you didn't allow your external hard drives showing up in the Finder or on the desktop.
Now, follow the guide below to set Finder Preferences and make the WD My Passport external hard drive for Mac show up in Finder or on the desktop.
Step 1: Go to Finder > Preferences > General tab.
Step 2: Tick the 'External disks' option to show the WD Passport hard drive for Mac on the desktop.
Step 3: Go to Sidebar tab, tick 'External disks' under 'Devices' to show your WD Passport hard drive for Mac in Finder.
Solution 2: Check My Passport for Mac in Disk Utility
If the My Passport for Mac external hard drive is still not showing up in Finder or on the desktop, you can see whether it is showing up in Disk Utility or not.
When checking WD My Passport in Disk Utility, you could have two results:
Case 1: Your WD My Passport drive is detected and showing up in Disk Utility, but it is greyed out or not mounting.
Case 2: Your WD hard drive is not recognized, so it's not showing up in Disk Utility at all.
Here, we'll show you solutions to case 1.
Method 1: Mount WD My Passport for Mac in Disk Utility manually
Sometimes, external hard drives cannot be automatically mounted in Disk Utility, even though Mac has detected the external hard drive. So it's possible that you'll see the WD My Passport for Mac drive not mounting in Disk Utility. In this situation, you can manually mount the external hard drive.
Step 1: Go to Applications > Utilities > Disk Utility.
Step 2: Click 'Show All Devices' in View option at the left corner of Disk Utility.
Step 3: Select your WD My Passport for Mac drive from the left sidebar and click the Mount button on the top of Disk Utility window.
Instead, you can also click on the mount icon beside the drive to mount it immediately.
Method 2: Repair My Passport for Mac drive with First Aid
If you can't mount the WD My Passport external hard drive for Mac manually, there should be some file system problems in this drive. But don't worry. There is a native repair tool called First Aid in your Mac computer's Disk Utility, which is able to analyze and repair basic hard drive problems especially with file systems and catalogs, extends, volume bit maps. You can follow the instructions to fix this problem.
Step 1: Go to Disk Utility.
Step 2: Select the WD My Passport for Mac external hard drive.
Step 3: Click First Aid on the top of the Disk Utility window.
Step 4: Click Done when the reparation finishes.
Solution 3: Erase/Reformat My Passport for Mac
If First Aid was unable to fix the errors in the WD My Passport, which is quite common, the file system of this drive could be seriously corrupted and you have to fix the WD My Passport for Mac not showing up on Mac problem by reformatting.
The situation is, reformatting will assign a new file system but will erase your data on this drive as well. To avoid the loss of important data, please make sure you have a backup copy of data. Without a backup? It's not necessarily the end of the world. You can at first recover data from the WD My Passport portable drive for Mac with professional Mac data recovery software, like iBoysoft Mac Data Recovery.
iBoysoft Mac Data Recovery is free external hard drive data recovery software for Mac that is able to recover deleted files on Mac, recover data from formatted, inaccessible, corrupted, unmountable, unreadable external hard drives, hard drives, USB flash drives, SD cards, memory cards, etc. It's compatible with macOS Catalina 10.15/Mojave 10.14/High Sierra/Sierra 10.12 and Mac OS X 10.11/10.10/10.9/10.8/10.7.
Recover data from My Passport for Mac with iBoysoft Mac Data Recovery
Step 1: Download and install iBoysoft Mac Data Recovery on Mac.
Step 2: Launch iBoysoft Mac Data Recovery.
Step 3: Select My Passport for Mac and click 'Next' button to scan all data on this drive.
Step 4: Preview the searching results, choose files you need, and click 'Recover' to get them back.
Reformat My Passport for Mac in Disk Utility
After recovering data from this drive, you can now courageously proceed to erase your WD My Passport external hard drive with no fuss.
Step 1: Go to Disk Utility.
Step 2: Select the WD My Passport for Mac external hard drive in the left sidebar.
Step 3: Click Erase on the top of the Disk Utility window.
Step 4: Complete the information for your drive (such as new format, partition scheme, and so on) and click Erase.
What to do if the WD My Passport drive is not recognized/detected?
If Disk Utility can't show up My Passport for Mac external hard drive at all, it means the WD My Passport drive is not recognized. Very probably, your My Passport for Mac may have some physical problems. It's better to send it to a local reparation center.
Bonus Maintenance Tips for WD My Passport external drives for Mac
Apparently, most external hard drive not showing up issues are caused by unsafe ejection and sudden power outrage. In order to maintain your WD My Passport portable drive in good condition, you should pay attention to:
- 1. Make sure that your WD My Passport portable hard drive doesn't become physically damaged.
- 2. Always safely and properly unmount the WD My Passport for Mac drive after using it.
- 3. Don't just unplug the USB cable, on the contrary, unmount your drive by right-clicking (control-click) on the icon on the Desktop or in the Finder and choose Eject.
'I have a WD My Passport external which is not recognized on Mac, but I have stored many files on this external HDD. So can anybody tell me how to recover data from an unreadable external hard drive for Mac? I have some important excel files on this external, so I would appreciate it very much if anybody can recommend useful excel recovery software.'
WD My Passport external hard drive is able to work on Mac and Windows PC for data transferring or backup. If a WD My Passport external hard drive is not recognized by Mac OS, you had better make it clear if the problem is caused by external HDD error or Mac OS crash. You can connect the WD My Passport to another computer to see if it can work normally. Once you are sure that the WD My Passport is corrupted and becomes inaccessible, you had better stop performing any further operation to this external and then you can use data recovery software to get back lost data.
Data Recovery When WD My Passport Is Not Readable on Mac
For an unreadable external hard drive data recovery, you need to rely on a professional data recovery program. iCare Data Recovery is a good solution for data recovery from any storage media including WD My Passport when it is not detected by Mac OS or other PC. You just need to plug the external to a PC, and this data recovery software will deep scan the external even if it cannot work normally. iCare Data Recovery is a read-only program which is compatible with Windows OS, so you should plug your external to a Windows PC in order to retrieve all lost data when the WD My Passport is not recognized on Mac. Now, you can follow the steps below to recover unreadable data:
Step1. Download and install iCare Data Recovery on Windows PC. Run the software and choose a proper scan mode.
Step2. Select the WD My Passport external and then wait the software to scan it.
Step3. When scanning is completed, you can preview found files and then save the lost data to another drive.
Possible Reasons Why WD My Passport Does Not Work on Mac
Everybody knows that the most important thing is to restore all lost data when a WD My Passport drive is not recognized on Mac, but many people still like to know the reasons why an external hard drive stops working on Mac. Here are some possible reasons:
- WD My Passport external contains too many bad sectors
- The WD My Passport is infected with virus or Trojan
- WD My Passport portable HDD file system is corrupted
- WD my passport external hard disk is formatted wrong or needs updated drivers
- More other reasons
Solution When WD My Passport Is Not Recognized due to Incompatibility issue
An external hard drive might not show up on a computer when it is formatted improperly. As you know, when you buy a new external hard drive, it usually has FAT32 or NTFS file system. Both of file systems are able to be recognized by Windows OS, but it might become unreadable when you plug an external hard drive that has FAT32 or NTFS file system to a Mac computer. Therefore, if a WD my passport external hard drive is not recognized by Mac OS, but it is able to be compatible with Windows OS, you only need to format it to HFS+ file system which is able to be recognized by Mac OS.
WD My Passport Does Not Show up due to Virus Attack
As mentioned above, an external hard drive must be formatted properly so that it can be detected by Windows or Mac OS. However, sometimes, virus infection might corrupt the file system of WD my passport external hard drive and make it not show up when you connect the external to your computer. In this situation, you can recover all inaccessible data at first and then you can run antivirus software to scan the external hard drive and finally format the external into proper format.
WD My Passport External Is Recognized on Mac but becomes Inaccessible
Another situation is that the WD my passport portable hard drive can show up on Mac OS when you plug it to your computer, but the problem is that you are unable to access any data stored on this disk. In this situation, you can also check whether the external hard drive file system is compatible with Mac OS. If WD my passport external HDD has unknown file system, you can use iCare Data Recovery to recover files from inaccessible drive and then try to format the WD my passport external hard drive to HFS+ file system. If you want to use your external hard drive in Windows PC, you can connect it to a Windows PC and format RAW to NTFS file system.
It does not matter why a WD My Passport external HDD is not recognized, you have chance to recover files from WD portable hard drive which is not detecting as long as it is not physically damaged or overwritten.
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